Book Review: Delivering Happiness By Tony Hsieh

This has been Zappos' business model: Build a business driven by customer service based on happiness. The result: 1 Billion dollars in less than 10 years. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. The model is simple: do whatever makes the customer happy and do it in a way that will make their customer say WOW at any cost, even that cost is on the range of millions of dollars. Too good to be true? It's true.

Continue reading...