Intermittent focus is a major productivity assassin. Our inability to devote our focus on one thing, and only one thing, at any given time brings difficulty to how we implement any system that we choose. This is the reason why we should set goals and commit to attain them.
Continue reading...Monday, June 7, 2010
This has been Zappos' business model: Build a business driven by customer service based on happiness. The result: 1 Billion dollars in less than 10 years. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. The model is simple: do whatever makes the customer happy and do it in a way that will make their customer say WOW at any cost, even that cost is on the range of millions of dollars. Too good to be true? It's true.
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Thursday, September 30, 2010
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